Privacy Policy

Last Updated:
24th April, 2023

In the rapidly evolving landscape of modern healthcare, telehealth services have emerged as a crucial tool for providing accessible and efficient medical care.

Verywell (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our telehealth platform and services (“Services”).

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect various types of personal information to provide and improve our Services. The types of information we collect include:

  • Personal Identifiable Information (PII): We collect PII that you voluntarily provide when registering for an account, booking a consultation, or interacting with our Services. This may include your name, email address, phone number, date of birth, and payment information.
  • Health Information: We collect health information you provide when using our Services, such as medical history, symptoms, and other health-related data necessary for providing telehealth services.
  • Usage Information: We collect information about how you access and use our Services, including device information, IP addresses, browser type, and usage patterns.
How We Use Your Information

We use your personal information for various purposes, including:

  • To provide and improve our Services, including processing your account registration, scheduling consultations, and providing telehealth services.
  • To communicate with you, such as sending appointment reminders, updates, and promotional materials.
  • To personalize your experience, by analyzing usage patterns and tailoring our Services to your preferences.
  • To maintain the safety and security of our Services, by monitoring and preventing unauthorized access, fraud, and abuse.
  • To comply with legal obligations, regulations, and industry best practices.
Disclosure of Your Information

We may share your personal information with third parties under certain circumstances, including:

a. With healthcare providers who deliver telehealth services through our platform, to facilitate consultations and coordinate care.

b. With third-party service providers, such as payment processors, data storage providers, and analytics providers, who help us operate and improve our Services.

c. As required by law, in response to legal processes or government requests, or to protect the rights, property, or safety of Verywell, our users, or the public.

d. With your consent, when you choose to share your information with other parties.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.